FAQ

 

HOW TO REACH US  

You can email us at any time at:  originalfengshui@outlook.com or call us at 416 533 1168.

 

CONSULTATION FOR FREE

Doubts on Feng Shui products?  We offer complete solutions to all your Feng Shui needs through free guidance from our qualified Feng Shui team.  You can forward your queries to:     originalfengshui@outlook.com

If you would like us to suggest Feng Shui products that could help with you space, have doubts on how to place item you purchase from us, etc.    

 

 HOW TO FIND PRODUCTS?

You can find Feng Shui products by category located in the left or by the search box located on the top.

 

DO WE HAVE STORE?

Yes, we have physical Feng Shui store 945 Bloor St West, Toronto, Ontario, Canada.

 

DO WE ACCEPT PHONE ORDER?

Yes you can call us at 416 533 1168

 

WHAT PAYMENT OPTIONS DO WE ACCEPT?

We accept credit card, money order or PayPal. You can choose the payment option after checkout. However, for international orders, we require to use PayPal payment option.

 

HOW IS PRIVACY POLICY?

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

 

WHAT IS THE SHIPPING COST?

We offer flat rate shipping methods, such as Canada post, USPS first class, USPS international first class. It is according to the weight of package and the area that the package delivered. The shipping cost is calculated in the real time by making an inquiry to UPS or USPS.

 

DO I NEED TO PAY TAX?

It is required to collect Ontario Sale Tax (HST) . Customer is solely responsible for all sale tax.

 

WHEN WILL YOUR PACKAGE BE SHIPPED?

We ship out most of packages in one working day!!! Some our items shown in our website are not in stock in our store and are coming direct from our warehouse in the USA.  Delivery might take from 2 to 3 weeks.

 

HOW TO DEAL WITH DAMAGED ITEMS OR MISSING ITEMS?

In case of the damaged/Missing items due to the transportation, please immediately contact us and keep all the broken items as well as all packing materials. After we get the confirmation of the damaged/Missing items, we will refund you the damaged/missing items' full value or re-send new items to you. All damages need to be reported within one week after the date of receiving.

 

WHAT IS THE CANCELLATION & RETURN POLICY?

Cancellation will be allowed before your package is shipped. We will give you full refund if your package has not shipped out yet.

Once shipped, items are considered sold. However, in the event that your cancellation takes place before your items are shipped, a fee will also be imposed on any handling. The minimum fee that will be charged depends on how much packaging and handling is done. Please contact us quick by emailing at: originalfengshui@outlook.com  However, kindly be understood that the sending of your emails to us does not guarantee that the emails have been received or being read by us because we do not provide 24 hours email service. Therefore we do not hold responsibility on the cancellation if an order has been shipped, even though your email had been sent out earlier. We will do our best to assist you as fast as possible once we read your email.

 

Feng shui involves handling Chi (energy). Therefore, it is our duty to ensure that Feng Shui items purchased by our customers are brand new and never being used before. Used items may accumulate unwanted energies levels from the previous owners which could affect the effectiveness of the enhancers or cure.

 

You may return any products ordered from us within 3 days you receive your package. All shipping costs occurred on all the shipment are non-refundable. One 35% re-stocking fee will be applied too. All returned items should be in brand new condition. In addition, if we offer you discount coupon, we will charge back the discount cost once on your subtotal after return. If you have questions, please contact us for assistance.

 

All undelivered packages (unclaimed packages) will be taken as returned packages - We will deduct all shipping cost occurred in all shipment including returning shipping cost charged by  Canada post or UPS and refund the rest value.

 

WHAT IS THE ORDER ACCEPTANCE POLICY?

Original Feng Shui reserves the right to accept or decline any order for any reason.  Original Feng Shui    also reserves the right to alter products' information at any time without notice.

 

FOR INTERNATIONAL ORDERS, DO YOU NEED TO PAY CUSTOM DUTY OR BROKER FEE, ETC?

For international orders, there will be custom fee or duty. Different countries may have different custom fee or duty, please contact your custom or broker about the fee or duty before you order. It is your responsibility to pay custom duty or broker fee.